thesmartclub : the world's largest independent club for smart car owners and enthusiasts

'4site' smart Magazine
... the columns supporting thesmartclub web site
Terms & Conditions

About Us
thesmartclub ltd, the world's largest independent club for smart car owners and enthusiasts, is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
thesmartclub ltd
PO Box 28549 Edinburgh EH4 5WB United Kingdom
Phone: +448452990332
Fax: +441313126872
Email: onlineshop@thesmartclub.co.uk

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payments and a range of debit card payments. If you are shopping from outside of the UK, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We have multi-currency options at the time of payment for US Dollars and Euros.

Delivery Schedule
We aim to dispatch all goods to you within 21 days of receipt of your order. In many cases you will receive the goods within 14 days.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

All our credit and debit card transactions are secured via WorldPay and we are approved WorldPay site.

WorldPay want you to shop with confidence at all approved web sites powered by WorldPay worldwide. If WorldPay are a satisfied that we have failed to meet the contractual obligations to deliver the goods or services you ordered (or they are defective) WorldPay will guarantee a refund of up to the full amount of the card payment made by you. If you wish to request a refund under this guarantee then contact you can contact WorldPay at http://www.worldpay.com/guarantee/shopperclaim.html

All transactions are subject to WorldPay's payment processing terms of use and to the above terms and conditions. You can view WorldPay's terms at
http://www.worldpay.com/guarantee/shopper_terms.shtml

If for any reason the product(s) you receive are faulty or unsuitable, thesmartclub will, of course, consider refunding your purchase in full. We continue to endeavour that we provide you with the best service and products we can offer. These conditions do not affect your statutory rights.

thesmartclub is not responsible for any claims made regarding quality of products and is not responsible for any associated claims made by the companies regarding the products or services offered listed in this or any of the following pages.

Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on +448452990332 (International +44 +448452990332) or fax us on +441313126872 or write to us at PO Box 28549 Edinburgh EH4 5WB United Kingdom

Privacy Policy
thesmartclub ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

You can view a full copy of thesmartclub's Privacy Statement at http://www.thesmartclub.co.uk/content/privacy.html

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm